Last Updated: 04/01/2024
1. Introduction
Welcome to Whirl Wick Candles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases, and interact with our services. By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, shipping address, billing information, and phone number.
- Payment Information: We collect and process payment information when you make a purchase, including credit card details. We use a secure payment gateway to handle your payment information.
- Usage Information: We may collect information about how you use our website, including your browsing history, IP address, browser type, and device information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and for analytics purposes. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
- Process Orders: To process and fulfill your orders, including sending order confirmations and tracking information.
- Customer Support: To provide customer support and respond to your inquiries.
- Marketing and Promotions: To send you promotional emails, newsletters, and special offers if you have opted in to receive them. You can opt out of marketing communications at any time.
- Improve Our Services: To analyze website usage and trends, improve our products and services, and customize your experience on our website.
4. Disclosure of Your Information
We may disclose your information to third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.
- Legal Requirements: We may disclose your information in response to a subpoena, court order, or other legal process, or to protect our rights, safety, or property.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You have the following choices regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account on our website.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in the emails we send or contacting us directly.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated Privacy Policy on our website.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or our practices, you can contact us by using the Contact Us form on our website.